PATARA / GUEST EXPERIENCE
Review database
Snapshot · 17 Oct 2026
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01 / CATEGORY BREAKDOWN
What’s behind the score?
Counts are unique reviews within each cluster. One review can mention several clusters.
PATTERNS AT A GLANCE
Color intensity = more mentions · click a cellWhich problems appear when?
WHAT IS CHANGING?
Subthemes on the rise
Ranked by change in share, in percentage points (pp). Counts are shown alongside rates. Small changes are signals to investigate, not proof of a trend.
FREQUENCY OVER TIME
All negative reviews
THE REVIEWS BEHIND IT
Examples
03 / TURN THE INSIGHT INTO A TEST
Choose a problem. Try a change.
04 / THE PEOPLE IN THE REVIEWS
Who gets mentioned?
Staff mentions in collected guest reviews.Reviewer names and owner replies are excluded.
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Explicit staff mentions from Google Maps, Tripadvisor and other attributed sources. This chart follows the time window; source labels appear on every example.
Gaps mean uncollected or undated evidence, not zero mentions. This sample cannot support staff rankings. Reviews without an exact date appear separately; mirrors count once.
THE WIDER CONTEXT
Review totals and the two-year timeline
COLLECTED REVIEWS IN VIEW—
Share of observed ratings
01 / THE BIG PICTURE
Two years of reviews.
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Exact source dates; partial boundary months.